Quality Features Validation

Patients.
A 2002 Patient satisfaction survey reported the following ratings:


The doctor is/was kind and treats/treated me with dignity 92%
The doctor spends/spent as much time with me as I need/needed 95%
The doctors and nurses answer/answered all my questions 91%
The other staff treated me with dignity 95%

Funders.
A large, diverse group of supporters including: St. David's Foundation, RGK Foundation, St. David's Medical Center, Auxiliary to St. David's Medical Center, Michael & Susan Dell Foundation, Shivers Cancer Foundation, Topfer Foundation, St. David's Healthcare Partnership, Dell Foundation, United Way Capital Area, Meadows Foundation (Dallas), J. E. and L. E. Mabee Foundation (Tulsa), Lowe Foundation, Susan Vaughan Foundation and The Clayton Fund (Houston), Susan G. Komen Foundation, Austin American-Statesman, Wells Fargo Bank, AMD, Blue Cross/Blue Shield of Texas, Grande Communications, Prosperity Bank, Compass Bank, Comerica Bank, Humana, Inc. (Louisville), Junior League of Austin's (largest League gift to any age), High renewal rates of private and government support, City of Austin "core services priority funding agency", (designation - one of ten human services agencies the City previously so identified for budget purposes), The Nowlin family's $1 million lead gift to the Capacity Campaign, 100% financial support from Board of Directors ($870,000+ for Capacity Campaign alone).

Clinic peers.
When the SETON Clinics were created, SETON staff visited extensively with PCC leaders to discuss optimal models and collaborations.

PCC leaders helped charter the ICC/Indigent Care Collaboration (funded primarily by the Robert Wood Johnson Foundation) which stimulates and coordinates creative partnerships between the region's twenty government, church-related, and independent clinics.

Annually PCC's immunization department receives one of the largest grants from the City/County for immunizations because of the unusually high completion rate of PCC's program. (Getting families to complete all of the immunizations/visits required in a sequence is vital and extremely difficult, especially for people who have transportation barriers.)

Civic leaders of Georgetown chose to partner with PCC and use its model when they created their clinic in January 2002. In the first year, 10,000 medical/health visits were offered by that one clinic as a result of the model and launch support provided by PCC.

 

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